To My Valued Clients,

To My Valued Clients,

Press Play and listen...

To my valued clients,

Lets talk about timing… My thought always is this.. PACE IS PERSONAL. There are few industries that a job is required to be done in a...

A salon policy that I strongly believe in is “WE DO NOT OFFER REFUNDS OF ANY KIND”

WHEN YOU NEED A CLIENT TO COME IN FOR A COLOR CORRECTION CONSULTATION: ( This is after they have sent hair history and photos)

In my career, I have had to fire three clients. Not a ton but just enough to cause worlds of anxiety. The last client I had to fire was...

SALON POLICIES

Policies are always a Personal Choice. Use the salon policies that will best serve you and your business model. There is no right or...

Managing Expectations

HERE IS A SCRIPT FOR HOW TO COMMUNICATE YOU DON’T TAKE ON CORRECTIVE COLOR OR BOX DYE SERVICES: "Thank you for sending over your photos...

It can feel overwhelming talking about pricing. For years I “made up” pricing. Can you relate? If your name was Debbie… you got $100 off....

My top two favorite consultation questions and the WHY behind them….

“HOW DO I MOVE FORWARD FROM GETTING A NEGATIVE REVIEW ONLINE?”

Eliminating Double Booking and Adjusting Price Structure

LATENESS AND LAST MINUTE CANCELLATIONS. WHEN DO YOU ENFORCE, WHEN DO YOU NOT? AND MOST IMPORTANTLY HOW DO YOU ENFORCE.

Here are two options of what you could say...

This is REALLY what I do and I recommend you do this as well:

You’ve been discounting for years to your OG clients .. and you’ve done price increases but have never raised their prices … so now years...