PRICE INCREASE SCRIPT
To My Valued Clients, I am reaching out today to let you know about an upcoming shift to my pricing structure as of ____(Date)____....
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ELIMINATING SERVICES SCRIPT
To My Valued Clients, I am reaching out today to let you know about a shift to the services I will be offering behind the chair as of...
Client Lateness Strategies...
Press Play and listen... © 2024 Adrienne Dara Hair Education
Script to change pricing, scheduled hours and eliminating services (all in ONE)
To my valued clients, I am reaching out to each of you today to let you know about some improvements that I will be making beginning...
Pace is Personal: How much time should color services take?
Lets talk about timing… My thought always is this.. PACE IS PERSONAL. There are few industries that a job is required to be done in a...
Salon Policy: No Refunds
A salon policy that I strongly believe in is “WE DO NOT OFFER REFUNDS OF ANY KIND” I want you to first notice that I said WE and it is...
How Tell A New Client You Need To Do A Test Strand First
WHEN YOU NEED A CLIENT TO COME IN FOR A COLOR CORRECTION CONSULTATION: ( This is after they have sent hair history and photos) Thank you...
Firing A Client Because You Just Don't "VIBE" With Them....
In my career, I have had to fire three clients. Not a ton but just enough to cause worlds of anxiety. The last client I had to fire was...
Salon Policies and Verbiage That Will Help You
SALON POLICIES Salon policies set the foundation of your business. Here are some of my favorites along with helpful verbiage to utilize....
Verbiage For Enforcing Policy: No Children/Additional Guests
Policies are always a Personal Choice. Use the salon policies that will best serve you and your business model. There is no right or...
Managing A Clients Expectations Before They Even Come In: Script For Under Promising
Managing Expectations We have all experienced this….. the client who has level 5 hair and their inspiration photo is a level 9 blonde....
Turning Down Services: Scripts (Example: Box Dye)
HERE IS A SCRIPT FOR HOW TO COMMUNICATE YOU DON’T TAKE ON CORRECTIVE COLOR OR BOX DYE SERVICES: "Thank you for sending over your photos...
How To Talk About Pricing
It can feel overwhelming talking about pricing. For years I “made up” pricing. Can you relate? If your name was Debbie… you got $100 off....
Top Two Favorite Consultation Questions
My top two favorite consultation questions and the WHY behind them…. 1. Realistically in a 1 year period of time how often are you...
So You Got A Bad Review
“HOW DO I MOVE FORWARD FROM GETTING A NEGATIVE REVIEW ONLINE?” You know years ago, when I was a junior stylist I had a review written...
Eliminating Double Booking: Script
Eliminating Double Booking and Adjusting Price Structure Some colorists thrive on the pace of double booking while others prefer a...
How To Handle Client Lateness: Scripts
LATENESS AND LAST MINUTE CANCELLATIONS. WHEN DO YOU ENFORCE, WHEN DO YOU NOT? AND MOST IMPORTANTLY HOW DO YOU ENFORCE. First of all my...
Your Client Says Your Pricing Has Gotten Too Expensive
Here are two options of what you could say... Option 1: I completely hear you and understand. Should my pricing no longer meet your...
How To Handle A No Call No Show
This is REALLY what I do and I recommend you do this as well: CLIENT APPOINTMENT TIME 1PM. 7 minutes past appointment time text the...
How To Stop Discounting Your Services
You’ve been discounting for years to your OG clients .. and you’ve done price increases but have never raised their prices … so now years...
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