Policies are always a Personal Choice. Use the salon policies that will best serve you and your business model. There is no right or wrong when it comes to policy, the important thing is that you are always utilizing clear communication and professional verbiage.

Managing Expectations

HERE IS A SCRIPT FOR HOW TO COMMUNICATE YOU DON’T TAKE ON CORRECTIVE COLOR OR BOX DYE SERVICES: "Thank you for sending over your photos...

It can feel overwhelming talking about pricing. For years I “made up” pricing. Can you relate? If your name was Debbie… you got $100 off. Are you my friends dog walker? $200 off! I was pricing based on discomfort. You know it is so interesting, in our industry when we dream of become hairstylists we dream of being behind the chair, creating incredible looks, making our clients feel like they are on cloud 9… but never, ever, ever do we dream about the hard stuff. In fact, we d

My top two favorite consultation questions and the WHY behind them….

“HOW DO I MOVE FORWARD FROM GETTING A NEGATIVE REVIEW ONLINE?”

Eliminating Double Booking and Adjusting Price Structure

LATENESS AND LAST MINUTE CANCELLATIONS. WHEN DO YOU ENFORCE, WHEN DO YOU NOT? AND MOST IMPORTANTLY HOW DO YOU ENFORCE.

Here are two options of what you could say...

This is REALLY what I do and I recommend you do this as well:

You’ve been discounting for years to your OG clients .. and you’ve done price increases but have never raised their prices … so now years later you want to charge them your regular prices, but that would mean a price increase of $100+ to their ticket… because they are so behind…. Catch my drift? Sound familiar?  Stressed out just reading this?

WHAT YOU COULD POST ON INSTAGRAM:

What are my thoughts on waivers for refunds, deposits and color services!